- Terms & Conditions
Terms & Conditions
Order Processing & Payment Policy
All orders are prepaid with Visa, MasterCard, American Express, Discover, or PayPal.
All orders are charged on the date they are placed. When you place an order, Interknobs.com immediately sends an order confirmation to the e-mail address you have specified.
Shipping and Returns Policy
Shipping Within 48 Contiguous States
Orders under $49.00 ship within the continental USA for a flat rate of $4.99. Free Standard (Ground) Shipping is provided for orders of $49.01 or greater. We utilize all major carriers and methods for standard shipping, primarily USPS, UPS, and Fed Ex.
Expedited shipping is available for an additional charge on most orders shipping within the 48 states. These services include Next Day, 2nd Day, and 3 Day shipping. You can select these shipping options in the shopping cart during the checkout process. Please note that these shipping services increase the speed of shipping only and typically do not have bearing on product production and/or lead times. Additionally, the expedited shipping charges presented at checkout are sometimes subject change. We will notify you immediately for approval of any additional shipping charges if this circumstance arises.
Typically, expedited orders of In-Stock merchandise placed before 12 PM EST on business days will ship the same day. If you are working within a tight schedule, please call us to confirm item availability at 877-820-9224 or Email customer service.
Shipping to Alaska, Hawaii, APO/FPO, & Other U.S. addresses
All orders shipping outside the 48 states to other U.S. addresses are subject to a charge of $14.99. In most cases, USPS will be utilized as the carrier.
Expedited shipping is NOT available to these shipping locations.
We can ship most of our knobs, pulls, and hardware outside the USA. You can select shipping options for several countries in the shopping cart during the checkout process. The expedited shipping charges presented at checkout are sometimes subject change. We will notify you immediately for approval of any additional shipping charges if this circumstance arises.
For other destinations, shipping charges will be e-mailed to you for approval after you have placed the order. Once additional charges are approved by the customer, we will process the order.
In stock hardware will typically be delivered within 1-3 weeks of order placement depending on transit time and your country's customs process. If your project is extremely time sensitive, please e-mail us with your request.
In many cases, your government may collect duties or taxes directly from you for the imported merchandise. These charges are outside of our control. Our shipping quotations do not include duties, taxes, fees or any such charges.
Please feel free to e-mail us for an international shipping quote or with any additional questions. Include your city, postal code and the items/quantities desired.
Lead Times and Shipment Origination
Note that the lead times (typical durations between the placement of your order and shipment) displayed in our product descriptions are guidelines and are sometimes subject to being lengthened by a factory backorder. In the instance of a lead time extension, you will be contacted and given the option to cancel or modify your order.
In certain cases, your order may contain items from multiple brands. Thus, the items may ship separately and you may receive packages on different days.
You have 30 days from the date of delivery to request a return. Effective 2/1/15, we do NOT charge restocking fees for merchandise returned on time and in its original packaging. You are responsible for the cost of return shipping except in cases of merchandise received in damaged or defective condition. Original shipping charges on your order (if any) are also non-refundable.
When you receive your order, we highly recommend opening only one of each item to ensure your satisfaction before proceeding with installation and to guarantee that the items are in resalable condition should you opt to return them. We also recommend taking advantage of our sample program so you make the most educated purchase possible and avoid the potential hassle of shipping a return.
Some special order items cannot be returned and this will be noted in their online descriptions.
You have 30 days from the date of delivery to request a return.
If you are registered with Interknobs.com and have an online account, you can request a return authorization through the system. You can also email us with the following information:
• In the subject line please include the word Return and your order number • In the body of your email, please indicate which items from your order need to be returned and your reason for the return
Interknobs.com will then e-mail you with return instructions, including the correct shipping address and any applicable RGA codes. It may take a few business days to provide this information. Once supplied with this information, you have 30 days to return the merchandise. Please ship your return merchandise within 14 days to ensure that credit is properly applied. We recommend that you obtain a tracking number for the return shipment so you have proof of delivery.
When the return merchandise is received and inspected, you will be refunded in full less the cost of original shipping (if any). No credit will be given for merchandise that is received opened, damaged, or otherwise not in the condition received.
Processing of Refunds
Your refund will be applied to the credit card or Paypal account used to place the order. We try to process refunds as quickly as possible. Please allow up to 30 days for your refund to post to your account before contacting us.
Late and Non-Procedural Returns
We do our best to process all returns. However, if you do not contact us before sending a return or do not follow the specific instructions given, we cannot guarantee that your return and refund will be processed.
In certain circumstances, we charge a restocking fee of 25%. The two scenarios below are the most common:
• If a return request is made more than 30 days after delivery
• If your return is received more than 30 days after your return authorization is granted
Inaccurate Shipping Addresses
You are responsible for providing us with an accurate shipping address, including any applicable street numbers and apartment numbers. If the shipment carrier cannot deliver due to an incorrect or undeliverable address and the shipment is returned to the sender, our non-procedural return policy will become applicable (you will be responsible for the cost of shipping and a 25% restocking fee).
Damaged/Defective/Wrong Item(s) Policy
Please open and inspect all merchandise within 5 business days of delivery. We recommend opening one of each item initially just to ensure that you are happy with your selection(s).
If an item is damaged or defective or if an incorrect product was received, you must notify customer service within 5 business days. We will ship replacement items ASAP and provide pre-paid shipping service for the return merchandise. If you opt to return the damaged, defective, or incorrect item(s) without receiving replacements, our return policies become applicable, including any restocking fees.
Receiving Your Order
We highly recommend that you specify a shipping address where you or another trusted adult is generally present. We require signature on shipments for orders of $300 or greater. Signature is not required on packages of lesser value, although delivery personnel may sometimes request one at their discretion.
For standard deliveries, we consider a package as having been delivered when we can provide tracking information that indicates this to be the case.
Occasionally, packages may be left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your front door, garage, or tucked behind bushes out of plain view.
If you are present during a delivery, do not refuse the package unless you notice freight damage to the parcel. If there is damage, please bring it to the delivery person's attention.
If you do not want the package for another reason (perhaps you changed your mind and no longer want the order), it is usually safer and more cost effective for all parties to receive the order and obtain an RGA than to refuse delivery. If you refuse delivery, we will need to pass along any additional carrier charges incurred by the return shipment PLUS the 25% restocking fee.
Billing Address Differs from Shipping Address
In an effort to prevent fraud, we may contact you for further verification if your requested shipping address differs from your billing address.
We reserve the right to change pricing on this website at any time.
Due to the high volume of product details and descriptions being displayed, added, and edited on this website, there are rare occasions in which human error leads to a data input error. In the instance that this occurs, you will be contacted as soon as possible and given the correct pricing.
In the extremely rare instance that you notice a discrepancy or duplicate charge on your bank statement, please contact us and we will correct the matter. Please contact Interknobs.com before your financial institution, as this always results in a quicker resolution to the problem.
Coupon Codes and Free Shipping Offers
Interknobs.com coupon codes give a specified percentage discount to a specified minimum subtotal. Only one coupon code can be applied per order and coupon codes typically expire after a specified date.
If you place an order utilizing a coupon code, we highly advise verifying the required quantities of each item to ensure accuracy. If you need to place a future order because of a shortage, it is likely the case that this smaller purchase will not meet the minimum requirements for the coupon discount. We cannot honor discounted prices for future orders that do not meet the minimum subtotal threshold for the coupon code or if the code has expired.
The same terms apply to free shipping. If you need to place a future order because of a shortage, it is likely the case that this smaller purchase will not meet the minimum requirements for free shipping. We cannot honor free shipping for orders that do not meet the minimum subtotal threshold ($49.01) for free shipping.
All orders shipped to New York State are subject to the applicable sales tax, unless proof of tax exemption is provided.
Orders for in-stock merchandise may be cancelled for a full refund if they have not yet been shipped. If you decide to cancel an order and it has already been shipped, our return policy becomes applicable to the termination of the sale.
Some special order items cannot be cancelled or returned and this will be noted in their online descriptions.
Seller's liability on any claim of any kind, including claims based upon Seller's negligence, breach of contract, indemnity, equity, contribution, or strict liability in tort, for any loss or damage arising out of, or connected with, or resulting from the use of the products furnished, shall in no case exceed the purchase price allocable to the goods or part thereof which give rise to the claim.
In no event shall Seller be liable for third-party claims against the customer or special, incidental, or consequential damages (including but not limited to malfunction, delays, interruption of service, loss of business, loss or damage or punitive damages) howsoever arising out of seller's performance and notwithstanding whether seller may have been advised or is advised of the possibility of special (or liquidated) damages.
All warranties or guarantees are limited to those offered by the manufacturers of the products displayed on this website.
We carry an SSL security certificate and all credit card transactions are processed by Authorize.net. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely.
You may also elect to checkout securely utilizing Paypal to process payment.